Booking, Cancellation & Refund Policy

Travelgate is committed to transparent and secure booking. This policy covers bookings made through our official website, mobile applications, customer service team, or authorized offices. The policy is subject to local laws and the terms of our service providers (airlines, hotels, etc.).

You can book through:

• Our official website
• Our customer service team
• Authorized offices in Iraq

Available payment methods include:

• Online payment gateways integrated on our website
• Local e-wallets and electronic payment services within Iraq
• Cash payments or POS terminals at our physical offices

A booking is confirmed only after payment or successful transaction confirmation.

• Prices are subject to change until final confirmation
• Customers are responsible for accurate information (names, passport numbers, travel dates)
• Additional service or transaction fees may apply based on the payment method

• Cancellations can be requested within a specific period (usually within 48 hours of booking) if tickets or services are not yet issued or confirmed
• After confirmation (e.g., hotel bookings, visas, packages), cancellations are subject to the policies of the airline, hotel, or service provider
• Administrative or supplier fees may apply even within the permitted timeframe

• Refund requests are processed within 7 to 14 business days from the date of official approval
• Refunds are made using the same payment method as the original transaction
• Bank transfer fees or supplier penalties will be deducted
• Certain discounted or promotional bookings may be non-refundable, which will be clearly stated at the time of booking

Booking details (dates, passenger names) can be modified based on supplier policies and service availability. Please contact our customer service team for assistance with any changes.

• Flight cancellations or destination closures are handled according to the service provider's policies
• Promotional offers and discounted packages are subject to separate terms and conditions
• Travelgate is not liable for delays or cancellations due to force majeure (e.g., weather, government restrictions)

For inquiries, cancellations, or refund requests, please contact us:

• Email: info@travelgate.com
• Phone: +964 750 457 5459
• Address: Duhok, Iraq

This policy is governed by the laws of the Republic of Iraq and local travel and tourism regulations. Any legal disputes shall be referred to the competent courts in Iraq.